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Old 08-02-2005, 02:19 PM   #2 (permalink)
jibi
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Does anyone know how they know how many devices you have on there? If they have no way of auditing this information, is it just an honor code thing? Are you supposed to adjust your TSupport plan each time you add a new device? I honestly that that support plan administration is rather tedious, and for the purposes of the server support, they shouldn't charge the extra device fee. I can understand the 'why' behind such a pricing structure change, to an extent - for those rare customers who have handheld issues on a daily basis - but as a whole, it doesn't make sense. Only two of my calls/emails have been about handheld issues - the other 98% or so have been strictly about the server.
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