Turns out the T-mobile rep I called did not help me add the plan the first time when I requested it.
So finally I've given up all hope, I decided to give T-Mobile another call to see if they can help. The other T-Mobile rep said you need a blackberry plan in order to use blackberry connect, I said I do, then he said I only see that you have a total internet plan here. I was pissed after all those days I was trying to configure it without the plan.
The PIN just appeared when they added the plan.

but I got a new problem now: http://www.blackberryforums.com/blac...obile-usa.html