Quote:
Originally Posted by Dinan3
maybe its a tactic used by customer service to keep customers? suggesting that the new, bigger, better is coming out "soon" so that customers would stick around and wait for its release? don't most subscriber based business use this type?
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That would suggest customer service has the intelligence and capacity for strategy. In all of my experiences with AT&T customer service, that is not the case. More than likely, the rep who started this rumor wanted to feel important...
Geaux LSU