I actually have all my mail redirected to my blackberry because BWC only looks at the inbox and that doesn't work for me. When I reply to email I have it sent to my normal email at work which I have a rule set up to redirect it to the sent folder on my exchange server. It all worked great but today some people got up to 8 replies.
I resent the service book and we will see if that works. My BB stopped giving me the option to reconcile email. After the service book it seems to be ok. Time will tell.
BB 7510 Owner on Nextel