I was able to resolve this issue that was happening to
one user by following JerryD's post.
Quote:
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The first thing I'd try is deleting the Desktop[CICAL] service book. Go to Settings/Tools --> Options --> Advanced Options --> Service Book, high lite Desktop[CICAL], click the wheel and select Delete. Although you can just resend the service book wirelessly, I'm also in a BES 4.0 environment and find it more reliable to sync wired through Desktop Manager. You may want to do that to all the Desktop[xxx] service books.
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I just deleted the Desktop[CICAL] service book, right-clicked on the user in BES Manager, and selected 'Resend Service Book'