Thread: getting email
View Single Post
Old 02-29-2008, 11:24 AM   #3 (permalink)
BlackBerry Extraordinaire
gibson_hg's Avatar
Join Date: Dec 2007
Model: NA
PIN: 80081ES
Carrier: NA
Posts: 1,006
Post Thanks: 0
Thanked 0 Times in 0 Posts

Here is a test you can try:

1. Send the user an email

2. See if Pending mail increases for the user

3. Look in the MAGT log for that user name around the the time you sent the message

You might see a line referencing Still handled by Desktop. He might have inadvertantly installed Dekstop Manager with the Redirector option and now he can't receive from the BES because it thinks the Redirector should be doing it.

I would try that test and see what the logs show.
Offline   Reply With Quote