Thread: getting email
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Old 02-29-2008, 01:02 PM   #4 (permalink)
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Originally Posted by gibson_hg View Post
Here is a test you can try:

1. Send the user an email

2. See if Pending mail increases for the user (WHAT IS THIS AND WHERE)

3. Look in the MAGT log for that user name around the the time you sent the message

You might see a line referencing Still handled by Desktop. He might have inadvertantly installed Dekstop Manager with the Redirector option and now he can't receive from the BES because it thinks the Redirector should be doing it.

I would try that test and see what the logs show.
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