I've been on the phone with RIM for over the past 2 weeks now and they had to get the hot fix approved. They were supposed to have sent this to me last Thursday and I have heard nothing from them. They wrote me back finally today saying that they sent it to me twice yet none of my message logs or spam quarantine has anything in regards to an email from them. The support with this has been less than stellar compared to prior experiences. I'll keep you posted once they provide me the mysterious hot fix. Cheers!