Ive had my 8820 just a couple days so I dont have alot of experience yet with it, but I have also had a few drops. And the phone was literally 2 feet from the router. The two or three times it has dropped I was also using the bluetooth. So I will continue to experiement and see if this is a frequent occurence. I also dropped once when my internet shut down for several minutes. So I wonder if there is a short spike in the internet service where it shuts off and on quickly, that you might get drops.