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Old 08-11-2005, 04:19 PM   #1 (permalink)
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Join Date: Aug 2005
Model: 7290
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Default n00b admin question

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I came in on this setup right after the guy that normally does this goes out of town for a 2 week conference so I'm stuck and in need of professional help.

I had to add 2 new users to our BES. The new 7290's came in and we added them from our server to the BES but where it shows the other users it has their PIN number beside their name. The 2 we added today do not show a PIN, instead it shows a "0" and out to the far right it shows "Initializing". It has been showing this for a few hours now. I never saw where I was supposed to enter a PIN.

Can someone tell me what step I missed in getting their 7290 hooked up? I'm sure I did everything right I just may have missed a step or two or maybe need to do something that I was not shown.

I would greatly appreciate it if some of you guru admins could walk me through this as I'm sure these upper level executive types would like their 7290's to be working.

Thanks in advance.