I can't comment on their support as I have not had to use it. Did come accross a couple of minor issues where it wouldn't pick up a 7100 but there were some problems with earlier versions recognising handhelds over USB. Apparantly the update (which I think was version 3.12 but don't quote me) fixed this probelm, which I tried and it worked. Have not had any problems since. I think RIM must trust it as they promote - not only that but they could make a version of Desktop Manager for the Mac themselves but choose not to - which kinda tells me they trust how robust it is, which must say something good for PocketMac. There is one other solution - BUY A PC!!!!!