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Old 03-31-2008, 08:19 PM   #6 (permalink)
bjchantry
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Join Date: Apr 2005
Location: Cleveland, Ohio
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Quote:
Originally Posted by SteveO86 View Post
Quick question, I got Ascendo Data Vault 4.36 from Handango, when I enter my email address for the upgrade it says I either entered my email wrong or have the latest version, has any expierenced this Handango before, or do I have talk with thier customer support?

(P.S. I know I entered my email current and I do not have the latest version.)
Good luck, I bought Ascendo Fitness in January and in late February saw there was a new version. Long and short of the story, I had to fight and email both Ascendo and Handango customer support for almost a month to finally get the issue resolved. Handango was saying I didn't buy their download protection and I said I didn't need it, I still had the original file I downloaded, this was an update I was entitled to for free. Ascendo kept sending me the wrong files and saying contact Handango. Because of this, I will never buy another Ascendo program or another program from Handango. For the records, I have bought over 45 programs from Handango going back to 2001 for my Palm Vx, great customer service Handango!!

Just for clarification, my issue was resolved by Ascendo at the end of the day, it just took a long time and many emails.
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Last edited by bjchantry : 04-07-2008 at 08:19 PM. Reason: Clarification
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