Quote:
Originally Posted by rblatt
To fellow BB users. If you decide to update your theme and want to purchase anything from Bplay, be careful as they won't respond/resolve issues, even if the theme doesn't work properly. I know it's only about $6, but buyer beware...... I downloaded a few themes and found a bug. After a few quick emails, the developer/support person completely disappeared. I guess they follow the customer service model of "we aren't satisfied, until the customer is dissatified"
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Just to correct you, they WILL respond to your support concerns but they will take their dear time doing it.
First time I ever contacted them they responded within 15 minutes! I even emailed them back and forth 3 more times within the following hour. I guess I caught them at a good time. Because the next time I contacted them, about a month later, they took 1 MONTH to respond!
I guess they pick and choose who's important or not. But more realistically, I think it's only 1 or 2 guys responding to hundreds or support requests.
Still no excuse though...