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Old 04-04-2008, 12:22 PM   #1 (permalink)
techgeekchicago
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Default Unable to accept Calendar appointments on the BlackBerry device

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Hi yesterday we installed a patch for DST on our Exchange server. We upgraded cod as well to 6.5.7651.61 Service pack 2. We upgrade our BES Server as well to 4.0.7.8.

Now for some reason every user is having an issue with there blackberry everytime someone tries to add a new appointment on there BB it will not show up on there Outlook 2003 or 2007. But if they add an appointment on there Outlook it will update on his or her Blackberry. But the other way around won't work. Syn is turned on and this use to work... Any ideas?

Also from the event log i got:

Event ID: 20216

{MYEMAIL@EMAIL.com} Synchronize() failed: ERR_FAIL, Tag=3024864

BES LOG:


[30001] (04/04 08:42:37):{0x1CF8} CDOCalendar::Initialize - Code = 80040705, WCode = 0505, Code meaning = IDispatch error #1285,
[30002] (04/04 08:42:37):{0x1CF8} Server = SERVER, Mailbox = /o=OURSERVER/ou=First Administrative Group/cn=Recipients/cn=jcollazo Description = You do not have permission to log on. [Microsoft Exchange Server Information Store - [MAPI_E_FAILONEPROVIDER(8004011D)]].
[30180] (04/04 08:42:37):{0x1CF8} {jcollazo} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder.

[40000] (04/04 08:42:38):{0x1AD8} {me} CDO helper 04385d30 returned error 'CAL_CDO_INIT_FAILED' failed for LongTermEntryId=0 in LaunchCalHelper(1)
[40000] (04/04 08:42:38):{0x1AD8} {me} Unable to launch CDO helper in SynchronizeHelper
[40000] (04/04 08:42:38):{0x1AD8} {me} Unable to process message with LongTermEntryId=0 in SynchronizeHelper
[20216] (04/04 08:42:38):{0x1AD8} {me} Synchronize() failed: ERR_FAIL, Tag=3024864
[40000] (04/04 08:42:38):{0x1AD8} {me}-HandleAppointmentToSynchronize-Exit-rc=Error
[40279] (04/04 08:42:38):{0x1AD8} {me} SubmitToRelaySendQ, Tag=3024864
[40000] (04/04 08:42:37):{0x1CF8} CDO initializing failure in CDO helper 04385d30 (5)

Permission seems to be okay with BES admin account....
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