I agree that it is only $6. The problem was not only that they didn't respond, but that the theme I was trying to use didn't work properly and they didn't care. After they saw these posts, they sent me an email, but didn't bother to read the problem as they thought I was looking for customization when all I wanted was the ability to see the message and read the subject line as you can in other themes (lines were being truncated). When I referred them back to the original issue, they stopped communicating again. The point is, they only do customer service that is convenient for them, and it appears they are actually a third party and someone else is doing the theme creation. We should try to find the real developer of these themes, if someone has the time.....while remembering it is only $6.