Quote:
Originally Posted by rblatt
I agree that it is only $6. The problem was not only that they didn't respond, but that the theme I was trying to use didn't work properly and they didn't care. After they saw these posts, they sent me an email, but didn't bother to read the problem as they thought I was looking for customization when all I wanted was the ability to see the message and read the subject line as you can in other themes (lines were being truncated). When I referred them back to the original issue, they stopped communicating again. The point is, they only do customer service that is convenient for them, and it appears they are actually a third party and someone else is doing the theme creation. We should try to find the real developer of these themes, if someone has the time.....while remembering it is only $6.
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Maybe you're the exception, cause I've had nothing but good experiences with Bplay.
Last month I bought the Crossbar theme and the wifi logo was really messed up. I contacted support and they gave me an updated download within a couple hours. From what I saw on blogs like berryreview, that theme had only been out for a couple hours. I don't think there's someone else making their themes cause they'd never be able to get it fixed that quickly.
Maybe they're understaffed and can't get to all the issues in time, especially since theyve got some pretty big games for sale. I'm also not sure how they could connect your posts here to your support request so maybe you're seeing something that's not there?