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Old 04-06-2008, 01:43 PM   #2 (permalink)
Knows Where the Search Button Is
Join Date: Mar 2008
Location: Netherlands
Model: 8900
Carrier: vodafone
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cached mode will delay the reconciliation, not stop it (normally)

user should be able to trigger the reconcile now (menu--messages--menu button and reconcile now.
is that still working for them?

also, look for a certain message that wasn't removed/changed/moved through reconciliation on the HandHeld and open the message.
Was it received using BlackBerry Sercure or Unkown Secure?

Is the BBserver installed on a seperate server? Check mapi32.dll files on Exchange server and on BBserver (bbserver mapi version should be at least equal.
support engineer for Exchange 2000/2003/2007 and BES 4.0/4.1/5.0
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