Thank you Phuongcv : Here is the situation:
- I did follow the remove IT Policy thread, and when I do a restart after pulling out the battery, I get the message "This blackberry has a blank IT Policy authored by John" or something...
-And it is unlocked.
- Still only capital GSM, it says it is on the T-Mobile network, but no calls (and cannot receive calls).

Any more ideas? Do I just have a bad unit?