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Old 04-09-2008, 04:10 AM   #2 (permalink)
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Join Date: Apr 2008
Model: 8303
Carrier: Alltel
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Default One more thing...

The customer has some web site at Alltel that he goes to the setup e-mail accounts for his Blackberry. He had initially tried seting up his domain e-mail account (his Exchange account) in that site. He was convinced that he had to configure stuff there when we were having activation problems. Could there be something at this site that could be causing or adding to these synch problems? I told him trying to setup the Exchange account at this site would not work as it sounded like it was trying to use MAPI or POP type connections to pull the e-mail from an ISP's e-mail servers, but that his server is not setup that way. Exchange (on his server) is not configured to use the POP connector. As far as I know, none of the settings he tried to setup on this site for the Exchange account where stored as they didn't work, but his AOL account setting are configured there. I figured I'd add this to the list of potential complications just in case it may be a problem.

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