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04-10-2008, 11:21 AM
This is the explanation I got about why it was taking so long this morning. Remember, I ordered it on April 1st, today is the 10th. Note: the 8th over there is the 9th here.
Hello Jack,
It was sent to the post office on the 8th and they’re processing to have it sent out of the country as we speak.
There were a few factors that contributed to the delay.
1. The long weekend from the 4th – 6th of April
2. A screw mount issue with the Curve faceplates that needed to be resolved by RIM
3. The backlog of orders from the Easter weekend which has still not been cleared
Normally processing time for an order is no more than 2 business days, but ever since the Chinese New Year we’ve basically been trying to play catch up with a shorthanded staff. Let me know if there’s anything I can do in regards to your order for the delay and I’ll see what I can do.
Steve Chan
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