Quote:
Originally Posted by dakatza
well, as a service to everyone else with AT&T on this site who uses Telenav, I spent 2 hours on the phone tonight with AT&T, AT&T and Telenav, Telenav, and then back to AT&T and Telenav. What did I accomplish?
I had Telenav notate the issues i have previously mentioned to be escalated to their "engineering" group. I will let everyone know when/if i get a response/resolution from them. My gut tells me that they will be reluctant to admit that they are providing AT&T (a huge customer) with defective software. As this has been their attitude thus far.
Anyone else with a couple extra hours on their hands should call AT&T to complain as well. 800-331-0500. Maybe then they will acknowledge it.
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I too spent 2+ hrs between AT&T and Telenav. Also told they (3rd tier tech support) would get back to me after no solution after these hours of trouble shooting. New 8820 for me....went to the icon on the screen and downloaded the program (called Telenav GPS Navigator)...when it successfully downloaded I then noticed it was called AT&T Navigator. It seemed to work OK...but when I tried to sync it to the web to update favorites and routes I had created it simply "hung" at 99%. This was when I called AT&T...many attempts to resolve until they passed me on to Telenav (Oh by the way AT&T told me they had simply changed the name of Telenav...same program) In talking with Telenav they said AT&T Nav completely different program...made me uninstall it and install Telenav...well now neither of these programs will upload onto my BB.....hence the 3rd tier tech support. Hope they get back to me.....I keep thinking who am I actually paying for this service that I cannot use yet? AT&T or Telenav?