If your salesman looked into it he should be able to provide a link or an update name/title or code number or something that you could give to Verizon pointing them in the right direction. Just seems like you are going in a circle.

I am guessing there is more to the story, but it sure doesn't sound like the customer service I would expect from a Jaguar dealer.

Not that I have had any personal experience....

SteveTaz