it is a bad situation. But seriously, it is not really their fault. You got a bill for 400+ because of fat finger.

I am sure if you explain the situation really nicely and ask them if they could help with the bill. I am sure they could have taken some of it off.

But seriously... Where are they at fault?

It sucks that it happened but it is 100% user error.

Hope alltel works out for you.