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Old 04-13-2008, 06:15 PM   #5 (permalink)
aiharkness
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Join Date: Jul 2005
Location: Florida Panhandle
Model: Z10
OS: 10.2.1
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What you are calling your primary e-mail, did you set that up in BIS, either from the handset or at my t-mobile BIS portal? If so, you should have been sent a confirmation and the new folder should have appeared. But if not, try a hard reset (remove battery for 30 seconds or so, and replace).
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