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Old 04-14-2008, 09:49 AM   #9 (permalink)
Knows Where the Search Button Is
Join Date: May 2005
Model: 8703e
Carrier: Verizon Wireless
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Originally Posted by Dawg View Post
call verizon and have them reprovision your account and see if that helps
I called VZW, asked for a CS that was familiar with BBs. The first lady said she was and asked what my issue was. After telling her, she decided to transfer me anyways. :(

I get another guy. Told him my issue. Asked if my account just need to be re-provisioned. He said no, because it looked ok and that it was a RIM issue and just wait a while to see if RIM takes care of the issue.

I told him that I don't hear or have read anyone else having these issues, so I believe that the issue is isolated to either one of my two accounts. He repeated, that it wasn't on VZW's end and that there is nothing they can do about PINs because it's controlled on RIM servers, not VZW's.

Basically, he told me to see if it corrects itself and that there was nothing Verizon can do. I told him that it's been like this for over a month now...and he states that it can take time to resolve.

It didn't leave me with the warm fuzzy feeling that I was hoping for...

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