Originally Posted by hdawg
Do you have hard delete support enabled? Hard deletes
are not reconciled by default ... and to get them to do that you need to put a couple of things in place and know of caveats with them.
I know for sure that Hard Deletes is enabled on our BES. However, I experience on a regular basis messages staying on my BB, after being moved out of my Inbox on the server. I've worked back and forth multiple times with my BES Admin to resend my Service Books, reactivate my BB, and adjusting the reconcile settings on my BB, all to no avail. The one thing that seems to be common with all the times that messages stay on my BB is that they are always messages older than a day.
I regularly permanently (Shift + Delete) delete messages in Outlook, and also move them to PST folders, and the BB rarely reconciles completely with my Inbox.
A quote from the BB KB04863:
The message state database has a limit to the number of email messages tracked for each BlackBerry smartphone user. Hard delete reconciliation will not work for permanent deleted items older than the specified limit.
I will have to ask my BES Admin what the specified limit is set to.
Does anyone have any more thoughts on my reconcile issues? Thanks in advance!