Mobile solutions is famous for that kind of stuff.

I have seen them activate a 70 year old grandmother on service and set her up on a family plan but only give her one phone!!! she only needed one line. Took me 3 weeks to get it cleared up for her. i went down to their kiosk in the mall told the manager if I come across any more customers they did this to I would break his arm. I was so friggin pissed