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Old 04-17-2008, 02:59 PM   #1 (permalink)
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Default Desktop Manager/Redirector problems with my 8830

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Ok, here is my situation. I just switched companies, and the company let me transfer my 8830 to my name. I was previously on a BES, actually it appears they have not removed me from their BES yet, but once they remove me, i will not be on a BES anymore.

I wanted to resync my contact list as I see that something has gone wacky with my blackberry, must have been me deleting my info from my contact list on my desktop.

I downloaded the blackberry desktop manager and redirector on my computer. I connected via the USB to my 8830, but it does not seem be recognizing. when i open redirector, it does not list my pin and the status says "no pin". In desktop manager, i cannot restore or do anything. But at the same time, when i connect via the USB, the computer appears to recognize that my blackberry is connected?

Am I missing something simple here? Any help would be greatly appreciated!
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