One other point I learned in all this, the tech folks at Verizon are very nice but CLUELESS. Not only had they no idea how to pair my 8830, both on line and at my local store, no one knew how to disconnect the "button' on the left hand side of the unit, the one that activates the voice dialing, which I hate. The guy at Blackberry did that in 1 minute and got me paired to my car in less than 10 minutes!