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Old 04-23-2008, 05:38 AM   #1 (permalink)
userbo1
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Default Activation 'Initialising' BES Install Problem

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Hi,

I am new to this and we have just installed BES professional software -Manager 4.1.4.15. This is for a small company with probably maximum of 6 - 8 users. We have one test licence at the moment but we are having problems activating the user/device. The status is currently 'initialising'. When activating the account wirelessly we get emails to the users account from Blackberry but it will not activate.

The setup is that we have installed BES on a box that is running ISA. This is in a DMZ and connects to exchange behind the firewall. The BES can connect to Exchange fine although we are using the Microsoft MAPI connect tool not the Exchange System/Admin tools. A lot of guides say to install the Exchange tool - will this make a difference? I can connect to Exchange fine and browse the address book though.

The ports are allowed out of ISA and our hardware firewall also. We have allowed out 3101 to any but no incoming. We are still trying to troubleshoot but if anyone spots anything obvious we are doing wrong this would be greatly appreciated!

Many thanks in advance.


To add - we are actually using -

BlackBerry Professional Software Version: 4.1.4.3

Last edited by userbo1 : 04-23-2008 at 05:42 AM. Reason: Additonal Info
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