not sure if this will solve your problems but...

got mine out of the box and it would not pair. I called tech support and they said sometimes they forget to factory reset these before shipping. from OFF position press and hold for 3 seconds... VOL UP, VOL DOWN, And Multi-Function (big button) until light comes on. This will reset it and device will immediately start blinking going into pair mode which will last for 1 minute.

by the way, everyone hated the voice quality until i upgraded the firmware, now they like it. Hope this help...

- Cody