Originally Posted by tpoon
Without the option to disable the old BIS account or wipe the old BB, this will leave room for the authentication issue. Maybe the user should contact his new carrier and ask if a wipe would help. Of course all data would need to be backed up first. (This is where I am grateful to be on Exchange!)
He still has the old Blackberry, powered off, dead battery. Are you suggesting he could recharge it, power it up and use it to rectify the issue? How would he do this?