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Old 05-07-2008, 12:41 AM   #1 (permalink)
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Join Date: May 2008
Model: 8800
Carrier: ATT
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Exclamation Help getting blackberry email setup

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I have a strange situation: my dad owns a blackberry 8800 and I'm trying to get his email setup on it. He has a Microsoft Exchange email address that he used with his old blackberry, and now he has a new one and needs to get it setup. the Exchange address forwards a copy of each email to his blackberry address - [email address]. That was how it used to work - he could then access the email from his blackberry. Now the blackberry is saying that it can access the email address [email address], but when I try and send an email to that address it bounces, and when I login to the blackberry site for ATT (BlackBerry Internet Service) it lists his email address as [email address]. which address is right? is this why i can't for the life of me get his email setup? he of course doesn't know if he's on BES or BIS or whatever, he just wants his email working. I don't even know how to find these things out - one thing i have found through hours of research is that he doesn't have an email setup icon, so that's supposed to mean he doesn't have BES. Please help!
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