Hi,

I have Blackberry Manager 4.1.4.15 installed and have deleted a user account because there was a problem with their account. When I went to re-add the same user, the following message is displayed:

"The number of users selected exceeds the number of available licenses. Please select a fewer number of users to add."

I know that we have the required license because we have had this number of users in the past.

I have restarted Blackberry Services, restarted the BES and have left the server for 24 hours before trying to re-add the user again. It seems as though the user is stuck in a pending delete queue or similar.

Any help would be greatly appreciated! Thanks, guys!