Originally Posted by friendofbud666

You shouldn't have bought such a piece of phone. Tmo has a rule stating that if you tell them you are recording they will hang up. Also there is no reason why they couldn't credit back the mistake. You are just trying to get free minutes. If they don't show that number on the previous month, then of course they will charge you. All day long people like you try to bully reps into getting something for free, take your lawyer and jump off a building. It's customers like you that make it horrible on the employees, imagine a million of you little weiners. My text message doesn't work, I can't live without it. Ok, sir how long has it been not working. An Hour...Wah! Oh why don't you turn your phone off back on, oh it works thanks for clogging the network. See your problem is you need a fisher price phone so the settings can't be toyed with. It's funny when a dumbass gets a phone and breaks it in a week, or has a flexpay plan that they can't figure out how to push a few simple buttons and it becomes the companys fault, get a life. BTW your lawyer would laugh at you, tmo has 30 million customers, they don't give a damn about you. One and done they want you off the phone in 700 secs or the reps get penalized, when a supervisor takes it over that call no longer gets graded throug tmobile. So next time be nice you might get what you want!