Hey everyone. From what I've been reading this is a fairly common error but I havent found any way to fix it yet. Here is my situation:

The phone is a Blackberry Pearl 8130. I have installed and am using 4.3 software with Media Manager. The phone does not have an SD card in it so its just using internal memory. The phone is on a BES. Now the Desktop Software works perfectly. I can backup, synch, etc. and do a "Detect" and connect to the phone just fine. However when I go into the Roxio Media Manager I get "Device not connected". It obviously knows the phone is there though because if I unplug the phone the program crashes. If I go into the options in Media Manager and try to select my device there is nothing in the dropdown list. I have tried it on 2 laptops (neither were docked) and a desktop.

If anyone has any suggestions I'm all ears.