I spoke to Fido about adding the Blackberry Connect service to my plan yesterday. I have an unlocked 8700c (refurb. purchase), and would really like to take advantage of it's email/maps/browsing functionality.

I called their Customer Retention department (I deal almost exclusively with them, since their "regular" Customer Service is a joke!) and asked about adding the BlackBerry Connect and was told, "Sorry, its no longer available. We only offer the Windows Mobile option". They even put me on hold and verified that it wasn't available. Yet when I spoke to Fido 2 weeks earlier, they said it could be added if I wanted it. And when I asked what will happen to those Fido customers who purchased Nokia E62s which rely on the BlackBerry connect, they said the service will still apply for them, but it can no longer be added to an existing plan.

WTF?!? If a Fido customer is willing to pay for a service that Fido already provides, why can't that customer get that service?

I've (very loyally) been with Fido for over 5 years now, but I am very seriously considering switching to Rogers. The people at Rogers have already told me I can switch between Fido and Rogers without paying cancellation fees, so where's my incentive to stay with Fido?

In fact, the next time I log on here, I may be a full-fledged Rogers customer.