The BES infrastructure was recently moved to our team. I spent some time the past 2 days trying to find documentation mentioned in these forums, and elsewhere to understand what one of our teammates was up against.

I've learned that RIM seems to have paltry documentation on many things, not the least of which is the SQL merge process, allegedly no longer supported in 4.1.5. To add to that gap, techs have now given our BB/BES guys at least 3 different, and conflicting, stories on how/if/why/what may happen or not happen (depending on the tech) if we try to merge these db's. No available written docs that I could find on any of that. A search for something more common, say "disaster recovery" found a scanty list of old docs that were revs long ago and far away. WTF? Spoke to couple booth guys from RIM at a recent conference and they seem to know little beyond sales, Ontario geography and which carrier has which device. They also seemed to know nothing about the dent in the device sales that occurred when the i-phhone was released, that has been in all the trade rags.

RIM as a company seems to be way too fat, completely interested in selling devices and server cals, but very disinterested in actually helping thier products work well in global messaging environments. Immature company selling lots of stuff who seem to care little about the adminstators strapped with supporting this as a "service".

Interested in your thoughts

Thanks