So I took your feedback, and asked the root question I had wished to receive feedback from the admin forum, and NJblackberry (who will not accept messages nor emails from this site to explain his/her actions) saw fit to censor and close the other post under the guise that I was asking the same question, as you can see below, it is not the same question:

Dear BES admins;

Administrators know a ton about vendor performance, regarding issues, opportunities, and often, "where the bodies are buried". Looking for your real-world administrative feedback from the trenches on the ability of RIM support and documentation to truly assist you in deploying and maintaining this software in your BES environments.

1) Do you have BB/BES apps in addition to BES mail/pim sync? How mission critical is your BB/BES infrastructure?

2) Is the documentation sufficient? Is it helpful? Are there gaps in critical areas? Is it consistent? Do you find what you need there?

3) Is support consistent, that is do you get the same story from different techs? Are the techs able to help most of the time? How long is the average call to RIM and how long is your wait time? Which support T level do you have? How do you feel about having to go to tx4 or tx5 to be informed of RIM outages directly from RIM?

Any and all feedback you may have on this would be greatly appreciated as we evaluate expanding our RIM environment, T-support level or possibly changing to something else.

Thanks in advance for your feedback, it is truly appreciated.