Valued Customer,

This e-mail is to inform you of a network problem that MAY have affected your Mobile Data Service.

Trouble Ticket Number: TT00006988586
Severity: Medium
Description of Issue: Degradation of Voice and GPRS service due to the outage of multiple sites.

Location of Issue: Urbandale, IA and surrounding areas
Start Time: May 20 2008 06:12 PM CST
Time of Resolution: 05/21/2008 12:56 CDT
Total Duration: 6 hours 44 minutes