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Old 05-21-2008, 08:52 PM   #17 (permalink)
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OK, I must come back and stand corrected. And to all who have had or will have this problem, the answer IS to run the file as an Administrator exactly as JSanders explained earlier in this forum.

I believe I "thought" I ran it as an Administrator but it seems there is a right way and a wrong way. My way was the wrong way as pointed out by Rod, the VERY patient Tech at Blackberry, Research In Motion Technical Support.

It seems you have to RIGHT click more often than I thought. So, for all to benefit from my hours of research..

To remove "Error 2738 Could not access VBScript run time for custom action",
Click on Windows Start button,
RIGHT click on Command Prompt,
RIGHT click on Run as Administrator,
Click Continue on the "Windows Needs Your Permission to Continue" Screen,
Now you should have a black DOS screen showing the following prompt:
C:\Windows\system 32>
Type the following: regsvr32 vbscript.dll
then hit return
You should now get a message that vbscript.dll is loaded

You might need to install your Desktop software as Administrator also but doing the above will solve the 2738 problem.

Hope this helps.

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