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Old 05-22-2008, 05:28 AM   #1 (permalink)
timread
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Default Can anyone explain SLOW_SYNC events?

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I have a BES user with an 8300 BB.

They're normally based in Melbourne, Australia but this week they're in NZ. They've reported that the BB was working for the first day or two, but is now not synchronizing with Outlook.

Looking at the MAGT logs, I'm seeing a lot of SLOW_SYNC events for this user. Is this normal? They wiped & activated their BB about 2 weeks ago, but had a lot of problems before that.

[40000] (05/21 13:41:31.560):{0x1130} {user@BES} UserControl::ProcessSLOW_SYNC - Normal SlowSync Mode - Requesting 2 from device, sending 8 to device
[40000] (05/21 13:41:31.560):{0x1130} {user@BES}-will request 8 simple or exception appointments
[40000] (05/21 13:41:31.560):{0x1130} {user@BES}-Server requests simple appointment UID=-290723032 from device
[40000] (05/21 13:41:31.560):{0x1130} {user@BES}-Server requests simple appointment UID=-1703816444 from device
[40000] (05/21 13:41:31.560):{0x1130} {user@BES} Sending CICAL_SLOW_SYNC_REQUEST_EVENTS to device. SessionId=1211239573, Total UID requested=2, size=36
[40583] (05/21 13:41:31.560):{0x1130} {user@BES} Sending packet to device, Size=71, Tag=603522, TransactionId=-936577424
[40279] (05/21 13:41:31.560):{0x1130} {user@BES} SubmitToRelaySendQ, Tag=603522
[30249] (05/21 13:41:31.560):{0x1130} {user@BES} Sending 8 calendar entries to the device, size=1687
[40583] (05/21 13:41:31.560):{0x1130} {user@BES} Sending packet to device, Size=1723, Tag=603523, TransactionId=-936577423
[40279] (05/21 13:41:31.560):{0x1130} {user@BES} SubmitToRelaySendQ, Tag=603523
[40000] (05/21 13:41:31.560):{0x1130} {user@BES} Sending CAL_SLOW_SYNC_DONE to device. SessionID=1211239573, Record counts=8
[40583] (05/21 13:41:31.560):{0x1130} {user@BES} Sending packet to device, Size=53, Tag=603524, TransactionId=-936577422
[40279] (05/21 13:41:31.560):{0x1130} {user@BES} SubmitToRelaySendQ, Tag=603524
[40000] (05/21 13:41:31.560):{0x1130} {user@BES}-UserControl::SlowSyncComplete-Entering SessID=48320c95
[40000] (05/21 13:41:31.560):{0x1130} {user@BES}-UserControl::SlowSyncComplete-Waiting for 2 calendar items from device
[40000] (05/21 13:41:31.560):{0x1130} {user@BES}-UserControl::SlowSyncComplete-Exits result=OK
[40000] (05/21 13:41:31.560):{0x1130} {user@BES}-UserControl::ProcessSLOW_SYNC-Complete Slow Sync-Purge received records
[40000] (05/21 13:41:31.560):{0x1130} {user@BES}-UserControl::ProcessSLOW_SYNC-Exits-bSuccess=OK
[40000] (05/21 13:41:31.560):{0x1130} HandleCicalSlowSyncCommand-Exits result=OK
[40279] (05/21 13:41:31.560):{0x1130} {user@BES} SubmitToRelaySendQ, Tag=613073
[40000] (05/21 13:41:31.560):{0xB1C} [BIPP] Send data, Tag=603522
[40000] (05/21 13:41:31.560):{0xB1C} [BIPP] Send data, Tag=603523
[40000] (05/21 13:41:31.560):{0xB1C} [BIPP] Send data, Tag=603524
[40000] (05/21 13:41:31.560):{0xB1C} [BIPP] Send status DATA_ACCEPTED, Tag=613073
[40700] (05/21 13:41:31.669):{0x7F4} {user@BES} Receiving packet from device, size=2855, TransactionId=-1186728102, Tag=613074, content type=CICAL, cmd=0x3
[40753] (05/21 13:41:31.669):{0x7F4} {user@BES} Receiving CICAL_SLOW_SYNC request from device, Tag=613074, TransactionId=-1186728102
[40000] (05/21 13:41:31.669):{0x7F4} {user@BES}-UserControl::ProcessSLOW_SYNC-Entering
[40000] (05/21 13:41:31.669):{0x7F4} {user@BES}-ParseSlowSyncRecords-Entering
[40000] (05/21 13:41:31.669):{0x7F4} {user@BES} Session ID=0x48320c95
[40000] (05/21 13:41:31.669):{0x7F4} {user@BES} Hash Version=0x10
[40000] (05/21 13:41:31.669):{0x7F4} {user@BES} Total Record Count=121
[40000] (05/21 13:41:31.669):{0x7F4} {user@BES} Slow Sync Start Date=Sat Apr 19 19:26:13 2008
[40000] (05/21 13:41:31.669):{0x7F4} {user@BES} Slow Sync End Date=Mon Jan 18 22:14:07 2038
[40000] (05/21 13:41:31.669):{0x7F4} {user@BES} UID=-290723032 Received UIDCount=1
[40000] (05/21 13:41:31.669):{0x7F4} {user@BES} Event flag=0x0
[40000] (05/21 13:41:31.669):{0x7F4} {user@BES} Key Hash=165907094c2e
[40000] (05/21 13:41:31.669):{0x7F4} {user@BES} Record Hash=0xf3ce15f3
[40000] (05/21 13:41:31.669):{0x7F4} {user@BES} UID=-580989655 Received UIDCount=2
[40000] (05/21 13:41:31.669):{0x7F4} {user@BES} Event flag=0x0
[40000] (05/21 13:41:31.669):{0x7F4} {user@BES} Key Hash=53207bf9ede7
[40000] (05/21 13:41:31.669):{0x7F4} {user@BES} Record Hash=0x9cbb67e9
[40000] (05/21 13:41:31.669):{0x7F4} {user@BES} UID=-42786373 Received UIDCount=3
....
The UID count gets up to 120, and then completes with:

[40000] (05/21 20:43:19.131):{0x1560} {user@BES}-ParseSlowSyncRecords-Exits -Received records=121 bSuccess=OK
[40000] (05/21 20:43:19.131):{0x1560} {user@BES}-CheckSlowSyncCorrelation-Entering, Total Rec Count=121, SessID=0x48320c95, Start Date=Sat Apr 19 19:26:13 2008, Payload=0
[40000] (05/21 20:43:19.131):{0x1560} {user@BES}-Prv SessID=0x0, Current SessID=0x48320c95, Outstanding Rec Counts=0
[40000] (05/21 20:43:19.131):{0x1560} {user@BES}-current received=121, Previous received=0
[40000] (05/21 20:43:19.131):{0x1560} {user@BES}-This is a new SlowSync SessID=0x48320c95
[40000] (05/21 20:43:19.131):{0x1560} {user@BES} CheckSlowSyncCorrelation - Normal SlowSync mode - Exchanges of appts between device and OutLook
[40000] (05/21 20:43:19.131):{0x1560} {user@BES}-CheckSlowSyncCorrelation-Exits-bSuccess=OK
[40000] (05/21 20:43:19.131):{0xB1C} [BIPP] Send status DATA_ACCEPTED, Tag=614768
[40000] (05/21 20:43:19.131):{0xB1C} [BIPP] Send status DATA_ACCEPTED, Tag=614789
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