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Old 05-22-2008, 05:41 PM   #31 (permalink)
ceschab
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Join Date: Mar 2007
Location: Westchester County, NY
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Quote:
Originally Posted by Stinsonddog View Post
I wonder if they have hired a support person yet. If you search my threads or see my site, you will see that I have been consistently unimpressed with their support. Hard to evaluate them without anyone answering on their end. Yes make sure of the device upgrade policy.
I have had to call them a couple of times over the last few days. No problem at all. 2 or 3 minute wait before a very pleasant, friendly, and helpful rep came on the line. I was even told the approximate wait time. With all the competition maybe they have changed their ways.
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