Originally Posted by Stinsonddog
I wonder if they have hired a support person yet. If you search my threads or see my site, you will see that I have been consistently unimpressed with their support. Hard to evaluate them without anyone answering on their end. Yes make sure of the device upgrade policy.
I have had to call them a couple of times over the last few days. No problem at all. 2 or 3 minute wait before a very pleasant, friendly, and helpful rep came on the line. I was even told the approximate wait time. With all the competition maybe they have changed their ways.