No one suggested she pull the battery and do a hard reboot of the pearl? I'd try that. I thought it was a BS suggestion when I first got my pearl, but it has helped resolve a few wacky issues with this 'smart' phone.

And we didn't ask what sync'ing software you are using. I like MissingSync with my powerbook. works with both Tiger and Leopard partitions fairly well for syncing my selected iTunes playlist, addy book, iCal, and sucking camera photos into iPhoto.