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Old 05-29-2008, 12:56 PM   #5 (permalink)
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Join Date: Mar 2005
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Check your ALRT logs for SubmitMessage errors for this particular customer. The code associated with the error should help pinpoint the cause.

When the user composes a message, what does the "Send Using" line say at the top of the screen? Expected values would be along the lines of Default, Desktop, or a BIS-enabled e-mail address...
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