Thank you for your concerns, I am most appalled as I have searched ticket queries and have not found any of your tickets. We also do not have a user called "m3ta" on our system.
Please contact me at your earliest convenience (feel free to call). We stand by our customer service, and want to rectify the situation with you.
PS - you can choose your username at your convenience - just let me know what you would like it to be.
Thank you again,
Sync your Contacts/Calendar/Notes/Tasks wirelessly from your PC to BB - http://www.thinkpost.net