yes i have both installed. I was very meticulous in the steps leading to this thread not to miss anything. the DM software doesn't recognize the device no matter what i try.

unfortunately i do not have another battery to make sure thats not the problem - but i read that i should at least get a no battery icon if i plug it in without one. and the battery was like 80% full before i went to sleep...

I feel as tho if it were an OS hiccup i should at least get a semi-normal boot process (white screen, hourglass, boot/reset) from what I've read.

What are the device's hardware failure indicators, if any?