Sounds like you're stuck between the proverbial rock and hard place on this one.
I can almost guarantee that you have the wrong data plan provisioned on the line.
I would say to keep calling the carrier until you get someone who knows what they're doing. Proving a carrier wrong is nearly impossible. You're better off trying to find that one rep in the bunch that has a clue and can fix the issue for you.
Maybe ask them to completely remove all of the data plans completely. Then call back and have someone else add it back.
Last edited by penguin3107 : 06-05-2008 at 05:25 PM.