Quote:
Originally Posted by PeterNic
Agree with BlackBeauty -- I tried pretty much everything else on my 8700. The problem was with password protection AND content protection enabled.
Regardless of content protection setting, if your  is unlocked when it rings, you do get the name from the address book.
When the is locked, if content protection is enabled (i.e., address book is encrypted), there is really no way for to locate the name from the address book.
To disable content protection: Options | Security Settings | General Settings | Content Protection -> Disabled.
Your choice: your privacy or your convenience -- isn't it always this way??  |
You my friend should be hired to train the blackberry support people. Worked like a charm, makes sense what you stated. What seemed like intermittent caller id failure in my case was actually caller id working with my phone unlocked and not working when it was locked. I never realized that this was the case until I read your post, did some testing to recreate the caller id failure.
Obviously the fix worked! Kudos!
