The fact that the users are getting the email in their inbox tells me you got that info righton the EA. I know you said this was for groupwise and I use exchange but could there be permissions problem, like your besadmin ID doesn't have the proper perms on the user's mailboxes. Did you try a different password when you recreated. I have even found, and I think I read this as a bug, that each password has to be unique, You can't use bbpassword, for instance, as the password on all devices. At least that has been my experience.